| Ticket # | Subject | User | Status |
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One frequently occurring issue I encountered was caused by users repeatedly clicking an application icon to launch it, resulting in duplicate background processes that caused the entire application to never load properly. This inundated the Help Desk with the same old repetitive tickets. I placed this .BAT script on users' desktops to help mitigate the issue.
When executed, this allows the user to solve their own issue, freeing up IT time and resources for other tasks.
Everyone understandably has varying levels of tech-savviness. There are users who don't know how to scroll on a laptop touchpad, and there are users who can attempt to troubleshoot their issue by themselves.
I write documentation to assist as wide a band of that spectrum as possible.
Sometimes users don't want to be bombarded with dizzying walls of text, and prefer visuals that are easy on the eyes.
I created this graphic to display as conference room TV screensavers to show users how to connect their devices for virtual meetings.
Using an ipconfig command, I helped locate an issue where the ethernet ports in a specific room turned out to be assigned to an incorrect VLAN. Because of this a staff member's laptop was unable to connect to the hardwired network printers.
This is an email I sent to escalate the issue to the network team, showing the troubleshooting steps I took beforehand.
